Get help with plant records, reminders, imports, exports, privacy, data deletion, or a problem in The Plant Manual for iPhone.
Report a problem
Email support@theplantmanual.com and include:
- the app version shown under Settings → About;
- your iPhone model and iOS version;
- what you expected to happen;
- what happened instead; and
- the steps that led to the problem.
The in-app Send feedback screen can also include the app version, build number, and record counts. It does not include plant names, notes, or photos unless you add them yourself.
Please do not email private plant photos, notes, or health-case details unless they are necessary to explain the support request.
Before reinstalling or changing phones
The Plant Manual is local-first, so a reinstall can remove local-only records.
Before reinstalling the app or moving to another device:
- Open Settings → Backup.
- Choose Export Complete Backup.
- Keep the ZIP file somewhere outside the app.
- If useful, also export plants CSV and care history.
Reminder and notification help
The app requests notification permission only after you save a schedule that uses alerts or explicitly enable the daily digest. If you deny permission, your schedules and the Today screen still work inside the app.
If an alert does not arrive:
- Confirm the schedule is enabled in the plant record.
- Check the digest and alert choices under Settings → Notifications.
- Check iOS Settings → Notifications → The Plant Manual and make sure notifications are allowed.
Import and export help
Open Settings → Import & Export to:
- export a complete ZIP/JSON backup;
- export plant records as CSV;
- export care history as CSV;
- import a plant CSV after reviewing duplicates; or
- import care history after matching entries to the correct plants.
Nothing is imported until you review and confirm it in the app.
Delete local data or an account
Open Settings → Privacy → Delete Data or Account. Local-only device data and signed-in account data have separate deletion controls, so removing one does not silently remove the other.
Export anything you want to keep before confirming deletion. If you cannot open the app, email support@theplantmanual.com for help.
Plant-care and health guidance
Care suggestions and guided health checks are general educational information. They are not a guaranteed diagnosis. Inspect the plant, follow product labels, and use your own judgment before applying a treatment.